Associate, Service

Location

Purpose

~ Supports all Service, Parts and Technical Training activities for both staff management and Regional Service and Parts Field travelers.

Major Responsibilities

~ Track and analyze key performance measures to assist RPSM, FOM, Warranty Manager, Parts/Business Development Manager, Technical Training Manager and Consumer Affairs Manager in supporting and evaluating dealership performance, trend and DPSM performance.

~ Develop modeling tools using spreadsheets to analyze warranty, parts sales, technical training, and consumer arbitration trends.

~ Develop and maintain a communication structure that allows constant, relevant and daily communications to Dealers and all Service and Parts field personnel.

~ Develop and present case study type analysis using MS office for topics such as warranty audits, parts accessory retail development, BBB activities, SmartStock analysis, etc.

~ Develop QMF based reports for use by regional management and district managers.

Major Responsibilities (continued)

~ Ensure that all correspondence is routed appropriately within the region and for the District Service and Parts Managers.

~ Develop high level management daily and monthly reports for use by regional managers to analyze current business conditions.

~ Actively participate in Regional and National warranty audit activities.

~ Assist DPSM’s in routine tasks such as technical and non-technical training enrollment and tracking, management of CA cases and files documentation, SmartStock compliance issues, PWA analysis and audit activities and any special National or Regional assignments as required.

~ Preparation of data, presentations, etc. for Regional Staff and Organization meetings.

Authority

~ Employee should be able to work with minimum supervision; however, this is not a decision-making position and does not require the individual to make approvals of any kind independent of management.

Education

Related Experience

~ Two to four years of direct customer contact experience of which at least two years of directly related experience in automotive field preferred.

~ Knowledge of automotive technical and dealer terminology helpful.

Skills/Knowledge

~ Excellent general PC skills with proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint).

~ Excellent negotiation skills to work with consumers and dealer management.

~ Excellent communication skills, written and oral, especially listening skills.

~ Excellent decision making skills with defined judgment ability and maturity.

~ Excellent organization and follow-up skills.

~ Strong analytical and mathematical skills and able to develop spreadsheet models for warranty and parts analysis.

~ Able to develop ad hoc analysis from mainframe/AS400 databases on request.

Certification Required

~ N/A

Physical Requirements

Work Model

Compensation

Affilate

Benefits

Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).