Senior Manager, Fixed Operations

Date: Jul 2, 2024

Location: McLean, VA, US, 22102

Company: Hyundai Motor America

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.



Central Region
Eastern Region
Mid-Atlantic Region
Mountain States Region
South Central Region
Southern Region
Western Region


  • Supervises and monitors all fixed operations activities. Primarily a mentor and developmental manager, identifying strengths and weaknesses; providing challenges, developmental plans, and coaching to maximize performance. In doing so, ensures the attainment of sales, warranty, training, customer satisfaction and consumer affairs objectives. Coordinates all these activities with the other staff managers and determines schedules, activities and skill sets to ensure effective dealer contacts.

Major Responsibilities

  • Assist in developing strategies to meet the annual objectives.
  • Assist in developing annual objectives.
  • Manage the team:
  • Assist as required to meet or exceed objectives.
  • Approve monthly schedules to ensure contact ratio meets HMA guideline.
  • Research, identify and create improvement actions for each skill set.
  • Create and manage tracking reports to measure achievement towards objectives.
  • Create and manage tracking reports to ensure completion of assigned projects.
  • Complete performance appraisals per HMA guidelines.
  • Ensure completion of the annual training requirement.

Major Responsibilities (continued)

  • Provide reports if corrective actions are needed to address individual DPSM performance.
  • Conduct process training for successful dealership contacts through mutual travel.
  • Serve as liaison between dealers and department management at region and national.
  • Perform other assigned duties (Duties that are ancillary to this position and/or complement the essential duties as required).


  • As primary supervisor, responsible for ensuring that all administrative requirements (contact reports, VOR reports, expense reports, etc.) are completed in a timely manner and are consistent in quality with HMA standards. Assists in annual planning and with other department managers in developing specific program objectives, tracking and performance. Solicits input from other department managers regarding performance to create developmental plans and to complete annual performance reviews.


~ Must be a high school graduate
~ Bachelor’s degree preferred
~ Master’s degree a plus

Related Experience

  • Eight or more years of relevant experience of which at least five years of directly related experience in automotive operations.
  • Two to three years of supervisory experience desired.


  • Supervisory and mentoring skills are paramount to this position.
  • Automotive fixed operations competencies covering all dealership operations.
  • Excellent communication and organizational skills.
  • Excellent time management skills.
  • Excellent people skills.
  • Outstanding motivator.
  • Excellent analytical skills.


  • N/A.

Physical Requirements

Normal office duties

Work Model

#LI-Hybrid (60% Onsite/40% Remote)




$107,800.00 - $154,000.00 Annual


  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off
  • Healthcare insurance (medical, dental, and vision)
  • 401(K) company match
  • Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Basic life insurance, short- and long-term disability
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)


Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Nearest Major Market: Washington DC