Senior Associate, Fixed Operations

Location

Purpose

~ The Sr. Associate, Fixed Operations is a field based primary Dealer contact, management support and tactical implementation role. Assists the Region Parts and Service Department with addressing the current condition of Buysells and high Dealer personnel turnover. Key job functions include Parts and Service Departments set up / orientation for new Dealers and new Service and Parts personnel. Assists with DMS integration and program logins and activations to ensure that the Dealers daily operating needs are met in a timely manner. Assesses immediate training needs and assist with enrolling Dealer personnel into classes. Acts as the regional subject matter expert for topical areas pertaining to Hyundai Policies and procedures.

Major Responsibilities

~ Assist the Region Parts and Service team with equipping new Open Point Dealers, Buysell Dealers and new Dealer Parts and Service personnel with the setup of DMS related initiatives and Hyundai programs logins and activations.

~ Develop an orientation for new Dealers / new Parts and Service personnel.

~ Develop job related standardized reports for use by Regional Management and District Parts and Service Managers.

~ Assist in advancing the skill sets and understanding associated with dealership Fixed Operations profitability through the use of existing HMA financial analysis tools and industry guides as needed.

~ Assist in the implementation of training classes and support materials to advance the skills and knowledge of dealership personnel.

~ Substitute as DPSM on an as needed basis during situations where the DPSM is out for an extended period of time.

Major Responsibilities (continued)

Authority

~ N/A.

Education

Related Experience

~ Four to five years of experience preferably in the automotive retail/wholesale industry.

Skills/Knowledge

~ Strong written and oral communication skills, competent PC user, proficient in the use of Windows based software applications including Microsoft Excel, Word and Power Point.

~ Excellent communication skills.

~ Excellent organizational skills. Able to apply the methods used to control multiple projects including documentation, prioritizing, tracking, follow-up and follow-through.

~ Excellent time management skills.
~ Excellent people skills.

~ Excellent analytical skills. Uses qualitative and quantitative analytical skills to solve difficult problems; suggests and tries out well-reasoned solutions.

Certification

~ N/A.

Physical Requirements

Work Model

Affiliate

Compensation

Benefits

Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).