Senior Manager, Warranty Operations

Date: Jan 31, 2024

Location: Fountain Valley, CA, US, 92708

Company: Hyundai Motor America

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Location

NHQ

Purpose

~ Position works closely with National and Regional Management to develop, review, and publish necessary documentation to meet company business objectives and ensure that all publications released from the Warranty Department are accurate and released on a timely basis, including Policy & Procedures, Warranty Manual, Warranty Coverage Guides, Owners’ Handbooks for both Hyundai, and Genesis.

~ Position requires extensive interaction between HMC Personnel and Warranty involving policy matters, system edits, procedures.

~ Position requires extensive interaction between Legal and HATCI personnel on emissions validation, coverage identification.

~ Position requires extensive interaction between fleet accounts (AVIS, Enterprise, Hertz) on contracts, claims & other warranty/campaign matters.

~ Position requires interaction between Commercial Sales Accounts and Warranty on policy, system identification, claim processing.

Major Responsibilities

~ Advanced knowledge required as the primary warranty policy subject matter expert. Need to be knowledgeable about industry warranty policy, knows the major difference between all tier one OEM competitors for both Hyundai and Genesis.

~ Conduct regular warranty benchmarking activities with all other OE Automakers mass market brands & premium brands.

~ On-going interaction between Warranty and HMC/Service/Parts/Marketing/Sales covering new programs, claims analysis, procedures and policies, review of manuals, publications, handbooks, etc. for Hyundai and Genesis.

~ On-going National/Regional/Dealer/Fleet/HMMA/Port/CA Support on warranty claim submission, new projects, Project Management & warranty policy inquiries for both Hyundai and Genesis.

~ Use independent judgement to coordinate, process, and manage, requests from various organizations regarding Policy issues, time allowances, on-going quality issues, issues affecting the day-to-day operations.

Major Responsibilities (continued)

~ Exercise discretion to oversee all operation of Warranty Call Center that provides support for All 835 Hyundai Dealers and 350 Genesis dealers.

~ Manage all updates to changes in Date of First Use (DFU) Requests, additional/removal of all branding requests, updates to Original Owner requests.

~ Oversee all functions of the Warranty Department Administration, including Warranty Budgets, Record Retention, etc.

Authority

~ Position requires extensive knowledge of the warranty claim system and all interaction with other company systems to make required enhancements, policy changes, and judgement calls on repair coverage.

Education

~ Must be a high school graduate
~ Bachelor’s degree preferred
~ Master’s degree a plus

Related Experience

~ Eight or more years of experience required preferably in an automotive related environment, with a Warranty background.

Skills/Knowledge

~ Strong organizational skills required.

~ Strong analytical background, with some Financial Background.

~ Strong Computer Capability including Excel, Word, QMF Capability Preferred, AS400 experience, etc.

Certification

~ N/A.

Physical Requirements

Normal office duties

Work Model

#LI-Hybrid (60% Onsite/40% Remote)

Affiliate

#Hyundai

Compensation

$103,600.00 - $148,000.00 Annual

Benefits

Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).

 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles