Senior Manager, Reward & Incentive Programs

Location

Purpose

This position is responsible for overseeing and leading the development, deployment, and reporting of dealer incentive programs in the RX sub-division. These programs are designed to motivate and inspire exceptional performance in Retail Experience (RX). The role is highly visible at a C-Suite level and is responsible for budgets exceeding $250B. The nature of the position is fast-paced, highly cross-functional, and collaborative in nature. Successful candidates will possess excellent communication and presentation skills, financial management expertise, and analytical capabilities.

Major Responsibilities

~ Develop, execute, and report on dealer incentive programs that motivate exceptional performance in Retail Experience. Create, manage, and provide frequent tracking and reporting of results to HMA executive management, regions, and partnering groups.

~ Report on all metric performance, creating approval decks and program progress reports. Responsible for documentation of all programs processes to ensure consistent management and understanding between parties, and to ensure proper support documentation is available internally and in multiple repositories intended for region/field and/or dealer use and access.

~ Extensive forecasting, analysis, budget management, and multi-faceted monthly reporting of Hyundai Ioniq Evolve and Hyundai RX Rewards programs, which must always be budget neutral.

~ Manage the CX Governance process through the receipt of exception requests, vetting, documenting, presenting, capturing decision making and decision makers, cost implications, and sign-off for Finance under K-SOX guidelines.  

~ Oversee and manage the use and maintenance of the internal metrics that support the Hyundai Ioniq Evolve and Hyundai RX Rewards programs used, or that need to be used, in the Dealer Performance Management Dashboard working with Dealer Performance & Relations, Digital Business Planning, and HAEA to ensure metrics are working as intended.

Major Responsibilities (continued)

~ Support the documentation of all programs processes to ensure consistent management and understanding between all parties and all mediums. Support the communication with stakeholders in multiple capacities (region/field communications, DCS messages for dealers.

~ Responsible for all annual budgets and related recovery for these and other incentive programs.

~ Work in partnership with Retail Experience and Training, Service Experience and Training, Technical Training, Customer Feedback and Analytics to ensure successful development, implementation, and ongoing execution of dealer incentives designed to improve HMA’s RX. Work in strong collaboration with operational teams (Aftersales, Sales, Dealer Network, Customer Feedback, Training) as needed.

~ Serve as the primary interface to the internal, region, and field staff, effectively coaching and counseling as needed, and developing strong relationships.

Authority

~ Own relevant business metrics, while monitoring changes in KPIs that impact performance.

~ Responsible for department PR/PO documents associated with projects for survey delivery and enhancement.

~ Create, release, and pay departmental invoices, dealer program credits/debits, and all program monthly payment entries through SAP.

~ Serve as a primary stakeholder within the division for policy changes regarding the RX experience.

~ Development and execution of Hyundai Ioniq Evolve and Hyundai RX Rewards programs.

~ Serve as invoice and PR approver.

~ Leverage DocuSign for approval routing.

Education

Related Experience

~ Eight plus years of automotive wholesale and retail experience with two years in a supervisory capacity.

~ Prior experience at an automotive dealership and/or OEM regional assignment is mandatory.

~ Five years of experience in business administration/project management preferred.

~ Three years of experience leading cross-functional teams

Skills/Knowledge

~ Ability to deliver complex projects on time and within budgetary guidelines.

~ Exceptional written and oral communication skills.

~ Strong interpersonal and leadership skills.

~ Ability to collaborate with people at all levels of the organization.

~ Ability to manage budgets, payments and schedules.

~ Ability to manage by influence as well as authority.

~ Ability to work on multiple projects and set priorities.

~ Ability to identify/quantify business opportunity as it applies to process improvement and retail operations.

~ Ability and willingness to travel periodically.

~ Ability to lead, train, motivate and manage multi-skilled personnel.

~ Excellent oral and written communication skills.

~ Excellent business analytical skills.

~ Project tracking and management skills.

~ High proficiency in PC skills, expertise in Microsoft programs.

~ Must be analytical and accomplished in presenting to different levels/audiences.

Certification Required

~ N/A

Physical Requirements

Work Model

Compensation

Affilate

Benefits

Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).