Senior Manager, Field Communications & Coordination

Date: Apr 13, 2024

Location: Fountain Valley, CA, US, 92708

Company: Hyundai Motor America

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Location

NHQ

Purpose

  • Field communications is the central conduit for field assignments, tasks, and priorities. Field communications also assists in managing the flow of information to the field, constructing, and following a schedule to ensure the flow of information arrives when most impactful and appropriate. This position is cross functional with ties to Aftersales, Customer Experience, Training, Sales, Marketing, Dealer Network Development, all operational departments. This position is critical to support field assignments and priorities for dealer performance improvement, communicating the priorities of the Sales Vice Presidents and the organization. The field communications manager assists our field teams and dealers by focusing communications and reducing the friction/complexity of conducting business and allows the field teams to focus on key strategic priorities and to make it easier for our dealers to do business with us, improving dealer performance, increasing sales, and improving customer service. The primary goal for this position is to enable our field staff to be as effective as possible by providing efficient and effective communications, and to identify and support field training through monthly field operations managed training session, and through collaboration with the National Training Division to build a field training curriculum following best practices and developing our field organization to best in industry. The Field Communications department strives to enhance sales and aftersales effectiveness and productivity.

Major Responsibilities

  • Interface with and assist the regions in carrying out the priorities and objectives of National Sales, Customer Experience, Aftersales, Dealer Network Development, Marketing, and all operational departments. 
  • Support and collaborate within Field Operations - Field Sales Operations & Analysis, Dealer Performance and Relations, to ensure alignment and to help align on priorities.

Major Responsibilities (continued)

  • Take the lead on field training needs, identify and support field training through monthly field operations managed training session, and through collaboration with the National Training Division to build a field training curriculum following best practices and developing our field organization to be best in industry.
  • This position will assist in determining the training needs for our field organization and support through direct training sessions or the National Training Division. Ensure that National Training understand the training needs of the field organization.
  • Assist the regions in the attainment of objectives through communication, training, and prioritization of tasks.
  • Work directly with HMA Executive Management daily, taking primary direction from the VPs National Sales, and department leadership.
  • Collaborate effectively with all Executives, HMA personnel, and affiliates as needed to accomplish tasks and strategies provided by National Sales Executives.
  • Manage the production of the Bi-Weekly RSM Touchpoint meetings, RPSM touchpoints, monthly field AS & CX meetings.
  • Manage, coordinate, schedule, and support the quarterly RGM, RSM, and RPSM NHQ meetings, aligned with governance.

Authority

  • Department leadership, employee supervision, program development, problem identification, and finding solutions are all expected in this position. 
  • All employee evaluations, CR/PR/expense report approvals, program approvals, and budget decisions must ultimately be approved by the Director and/or VP of National Sales.

Education

~ Must be a high school graduate
~ Bachelor’s degree preferred
~ Master’s degree a plus

Related Experience

  • Eight or more years of experience in automotive industry.
  • Field experience as a District Sales Manager or Staff Manager required.
  • Three years of supervisory experience required.

Skills/Knowledge

  • Strong interpersonal, written, and oral presentation skills.
  • Strong communication skills, with the ability to structure presentations for senior management.
  • Creative and strategic thinker.
  • Strong analytical skills, with proficiency in Microsoft Excel, PowerPoint, Word.

Certification

N/A

Physical Requirements

Normal office duties

Work Model

#LI-Hybrid (60% Onsite/40% Remote)

Affiliate

#Hyundai

Compensation

$103,600.00 - $148,000.00 Annual

Benefits

  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Vacation and sick time off
  • Healthcare insurance (medical, dental, and vision)
  • 401(K) company match
  • Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Basic life insurance, short- and long-term disability
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles