Senior Group Manager, Parts Reporting & Analytics

Location

Purpose

• The Senior Group Manager, Parts Reporting & Analytics leads the data analytics and performance reporting regarding Parts & Service Operations, along with current and long-range Business Plans for Aftersales.
• This position is responsible for supporting the company’s part sales and marketing efforts through data analysis and reporting.
• Develops, analyzes and supports parts sales programs and performance standards to ensure a consistent, balanced package of services to support Hyundai parts sales performance.
• Provide reporting and analysis on opportunities, KPI performance results, and areas of parts growth to facilitate data-driven decision making.

Major Responsibilities

Collaboration:

• Support parts profitability through analysis of historical data, projected incremental sales and gross profit margin.
• Closely collaborate with Genesis Motors America to support shared programs.
• Closely collaborate with Maintenance parts sales, Wholesale, & DIO/Warranty sales teams to achieve company objectives regarding parts sales and profit.
• Coordinate with affiliate companies like Hyundai Capital and AutoEver to ensure any program updates or modifications are managed quickly and efficiently.
• Collaborate with other HMA Departments, such as Training, Legal & Field Ops to ensure above programs meet Division & Company needs.
• Participate in industry events / forums and benchmark competitors to identify, select, and incorporate innovating process and programs into the Hyundai best practice process.
• Flexibility – accept special projects, assignments or tasks as deemed appropriate and assigned by management.

• Operations & Analytics:

• Lead data collection and analysis to determine retention, repair type, parts and labor sales, vehicle and powertrain mix impact, modeling for future business and monthly results.
• Support statistical data models and implement databases which streamline the measurement & forecasting of parts profitability.
• Develop dashboards that combine visuals with real-time data for better decision making.
• Design algorithms to help drive data-driven decisions to support parts sales, pricing and planning.
• Lead team of data analysts to support departments and teams responsible for the programs below to hit company objectives related to parts sales and profit:

Major Responsibilities (continued)

• Collision & Mechanical Parts Sales.
• Maintenance Parts Sales.
• Warranty, DIO Accessories & Genesis Parts Sales.

• Provide analysis & identify trends and patterns to optimize parts pricing and improve parts sales & profitability.
• Assist in developing annual national/regional/dealer parts sales objectives relative to parts sales and profit objectives.

Budget & Purchasing:

• Department Budget Support – Support annual department budget, monitor budget compliance through review of monthly reports & identify/resolve variance issues and concerns.
• Facilitate invoice processing and approvals with internal departments.
• Maintain supplier agreements, change orders, purchase requests, purchase orders, and invoices. Facilitate processing and approvals with internal departments.
• Support supplier selection and relationship management, including RFP and Scope of Service development. Review and approve deliverables. Ensure Hyundai needs and expectations are met.

Manage Direct Reports:

• Management and development of personnel within the department (evaluation, hiring), as required, and conduct regular performance evaluations of direct reports including annual Performance Excellence Plans.
• Develop employee business focus and plans for direct reports for the year ahead.
• Approve all time off, training, expense reporting, and miscellaneous spending for the department.

Authority

• Oversee performance of suppliers and internal support departments.
• Makes business decisions that are critical to overall company success for Parts/Accessory sales, Customer Satisfaction, Retention and Profitability.
• Manages business processes that contribute to over $1B in parts sales.
• Works in collaboration with other divisions and business channels for maximum program performance (Digital Service, Marketing, Connected Car, Customer Experience, AutoEver, DBP, Finance and Purchasing.
• Develop and manage program budgets, including annual profit task related to parts sales.
• Decision making in both strategic and tactical actions for Parts initiatives.
• This position has common Senior Group Manager-level authority defined by HR/Finance company policy.

Education

Related Experience

• Ten or more years of relevant automotive experience, of which at least five years of directly related experience in data analytics is desired.
• Automotive understanding of vehicle parts, parts pricing, parts sales, parts operational experience preferred
• Experience with Benchmarking and Market Analysis of OEM parts desired, with a focus on Wholesale activity.
• Experience with project management and managing multiple projects at a time.
• Three or more years of supervisory experience is required. 

Skills/Knowledge

• Advanced Tableau and Alteryx or Python knowledge desired to pull data for analysis, decision-making and reporting.
• Strong analytical skills and familiarity with accessing multiple and disparate data sources to feed analysis.
• Ability to work independently, works under pressure of deadlines, handle multiple priorities and pay close attention to detail.
• Strong knowledge of Microsoft Office including Outlook, Word, Excel, Teams, PowerPoint.
• Ability to thrive in a team environment.
• Ability to perform in a fast-paced environment.
• Excellent analytical and numerical skills.
• Expert level database management capability.
• Excellent communication skills to prepare and deliver formal presentations to executive management, Regions, and Dealers.
• Ability to prepare and interpret Profit and Loss Financial Statement.

Certification

• N/A.

Physical Requirements

Work Model

Affiliate

Compensation

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)