Intern, Retail Experience

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Intern, Retail Experience

Harness the insights from the Hyundai Retail Experience platform to truly understand and address our customers’ top concerns. By combining these valuable survey results with dynamic online research, we can shape innovative best practices that empower our dealers and field teams to excel. As we analyze trend data, we will identify areas that warrant deeper exploration by our analytics team, paving the way for continuous improvement. In this pivotal role, you will become a subject matter expert on meaningful customer interactions and the 5 Keys to customer success. Your mission will be to spotlight those exceptional dealership employees who not only embody these principles but also go the extra mile for their customers, allowing us to celebrate and retain our top talent. The role would also include launching new initiatives like Mobile Service, Service Valet, and Express Service, you will help redefine the customer experience, inspiring loyalty and satisfaction.

Join us in shaping the future of the industry and unlocking your full potential! Hyundai internships are experiences optimized for student candidates. To be eligible, you must be an undergraduate or graduate student in an accredited program during the internship term with an expected graduation date between December 2025 through June 2027.

Timeline:
Application Window: November to February 2025
Interviews: February 2025 to April 2025
Summer Program: June 2025 to August 2025
Location: National Headquarters in Fountain Valley, CA. - Seeking local candidates only.
Must be eligible to work up to 40 hours per week

Major Responsibilities:

• Utilize HRX platform to identify top customer experience opportunities 
• Combine this information with online research and available training to create best practices 
• Investigate trends for further analysis by the analytics team 
• Investigate verbatim for the new project to reward good behavior for the program mgmt. team 
• Work with the ITA (rewards vendor) and our licensed merchandise vendor to send recognition to dealership employees 
• Investigate new vendors in the sales and service process technology space 
• Work to onboard new sales & service processes and communicate launches to the field and dealers 

Additional Notes:

• Available for a full-time paid internship in June to August 2025   
• Local to NHQ (no relocation or housing will be offered)   
• Must be legally authorized to work in the US on a full-time basis during the internship   
• Hybrid schedule (onsite 3-4x per week, depending on business/project need)   
• Visa sponsorship is not available   
• Work hours are 8:00 AM to 5:00 PM (Monday-Friday)
• Compensation: $25.00/Hour

Education:

• Must be a high school graduate  
• Junior or Senior in the process of completing a degree at an accredited 4-year university

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.