Engineer, Emerging Issue Investigations

Location

Purpose

• Responsible for identifying and reporting safety, compliance and regulatory concerns on Hyundai and Genesis models.
• Responsible for creating escalation material for committee review.
• Promote the Hyundai Safety Culture and use of SUFS for safety issue reporting.

Major Responsibilities

• Through examination of consumer complaint data, field reports, legal cases, supplier information; dealer reports, plant information, other safety recalls with Hyundai production vehicles.
• Once identified as a possible issue, conduct a thorough data-driven, but timely, investigation
• Determine preliminary severity, occurrence and detectability scores.
• Actively track and manage assigned cases to ensure KPI’s are within requirements (including handle time, response time and reporting deadlines).
• Draft presentations for management review that clearly defines the issue(s) and the parameters outlined above.
• Provide immediate notification to upper management of potential catastrophic defects requiring stop sale or immediate field action.
• Support various North America Safety Office and Safety Data Analytics projects as assigned. 

Major Responsibilities (continued)

Authority

• Position requires attaining and maintaining a level of technical knowledge about Hyundai vehicles and automotive components to assist in identifying potential vehicle safety conditions.  This position will have access to Hyundai expertise needed to complete investigations and a direct line to upper management to inform of critical issues identification.
• Liaise with Hyundai design, manufacturing and supplier affiliates.

Education

Related Experience

• Four or more year of relevant work experience which may include applicable coursework or internship/cooperative learning experience.
• Experience conducting timely investigations into equipment failure modes is preferred.
• Experience gathering and analyzing statistical data is preferred.
• One or more years of experience in the automotive industry including vehicle safety, design, testing, field reliability evaluation, and/or service quality is preferred.

Skills/Knowledge

• Results-driven with excellent project and program management skills.
• Ability to proactively collaborate with peers, vehicle component experts and leadership within the organization and creatively problem solve needed to complete investigations.
• Some knowledge of specific vehicle system or performance areas such as powertrain, chassis, electrical, crashworthiness, etc.
• Ability to read and comprehend federal regulations related to automotive safety.
• Ability to accurately analyze high volume technical data.
• Ability to present investigation findings to all pertinent levels of the corporation.
• Aptitude to work well with and communicate clearly with members.

Certification

• N/A.

Physical Requirements

Work Model

Affiliate

Compensation

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)