Assistant Manager, Techline Trainer
Date: Dec 19, 2024
Location: Fountain Valley, CA, US, 92708
Company: Hyundai Motor America
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Location
Purpose
- This role will collect, create, provide & present automotive technical and non-technical training to support Techline operations and growth.
- This role will enhance Techline personnel above & beyond to efficiently support Dealers to improve Fix it Right First Time (FRFT) metrics, reduce dealer misdiagnosis and/or over-repair.
Major Responsibilities
- Identify opportunities and source/develop related training material to present to individuals, teams, or the department based on available operational data and observed needs.
- Track, monitor & report on support agent training status, work with management to schedule for 100% completion.
- Perform training process for new Techline agents preparing them to operate independently and effectively.
- Create and maintain a library of documentation for department related processes and curriculums.
- Lead discussions related to agent performance from a technical & non-technical aptitude perspective.
- Contribute in identifying suggestions related to special service tools and diagnostic process opportunities.
- Work closely with warranty tech center management to identify bi-directional synergy opportunities.
- Maintain the highest familiarization & technical aptitude w/newly released Hyundai vehicles and systems.
- Source & provide preemptive technical training related to newly released models and systems.
- Evaluate and compile information & provide training recommendations to department management.
- Attend weekly Campaign and Launch gate meetings and relay information to Techline.
Major Responsibilities (continued)
Authority
- Recommend curriculums based on analysis and issue/problem identification.
- Schedule HMA vehicles, shop & meeting spaces required for hand-on training presentation & delivery.
- Due to the nature of this position/role, the employee is provided a company vehicle.
Education
Related Experience
- Five or more years of experience in automotive repair and diagnosis (Hyundai preferred).
- Three or more years with OEM Techline Operations (Hyundai preferred).
- One or more years of training experience (Hyundai preferred).
Skills/Knowledge
- Strong interpersonal and communication skills.
- Excellent Problem Analysis Skills.
- Strong organizational skills.
- Excellent time management skills.
- PC software skills (Adobe, Excel, Word, PowerPoint, Teams, Visio, etc.).
- Strong data analysis and visualization skills a plus.
Certification
- ASE Master Certification or Hyundai Technician Platinum Certification.
- Valid Driver’s License
- Must be eligible for enrollment in the company’s auto insurance policy.
Physical Requirements
Work Model
Affiliate
Compensation
Benefits
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
