Assistant Manager, Fleet Operations

Location

Purpose

• Support National Sales wholesale and retail goals.
• Represent Hyundai and Genesis to major daily rental fleet accounts.
• Prioritize customer service.
• Monitor daily operations to ensure alignment with department best practices.
• Support and make recommendations for continuous improvement in systems, processes, and operations.

Major Responsibilities

Customer and Affiliate Interface:

• Develop and maintain relationships with fleet customers.
• Prompt resolution of customer inquiries or concerns.
• Act as a daily liaison between rental accounts and HMA/GMA affiliates Glovis, Mobis and AutoEver, as well as HMA/GMA internal departments such as Finance and Warranty.  Collaborate with those groups to advocate for and advance customer problem resolution.
• Act as liaison between rental accounts and HMA/GMA processing dealers.

Operations:

• Foster a customer-first culture and tailor daily operations to achieve.
• Create departmental pricing databases, driven by contractual terms.  Prepare and coordinate approval documentation and retain audit logs.
• Create new fleet dealer sub-codes, secure fleet dealer acknowledgements, dealer floor line letters, W-9s and PayMode enrollment.
• Administer and oversee daily operations requirements of remarketing functions, including securing and posting vehicle condition reports, auditing and correcting sales summaries and wire transmissions in conjunction with HMA/GMA Finance and Auction partners, and resolving vehicle inventory and system issues with HMA/GMA Remarketing Managers and HMA/GMA Regional Distribution.

Major Responsibilities (continued)

• Audit and process rental account interest expense claims.
• Secure all required information and set up new customer accounts in SAP and HMA/GMA Finance.
• Facilitate recovery of missing or mis-shipped vehicles. Resolve associated vehicle title or payment issues.
• Verify all shipped vehicles are populated with a confirmed delivery date.  Work with Glovis confirm vehicle delivery and systems updates.
• Assist with identifying SAP process gaps or enhancements and defining business requirements.  
• Primary responsibility for identifying user test scripts and conducting user acceptance testing.
• Assist with vehicle allocations and Glovis vehicle assignment communications.
• Assist with daily MSO and invoice processing.

Reporting:

• Compile, update and distribute regular and ad-hoc reports and presentations.
• Create and retain pricing database audit logs.
• Create and maintain fleet SAP user manual.

Authority

• May supervise direct reports and conduct performance evaluations.
• Submit ITSM / systems change requests.
• This role requires the performance of work directly related to management and/or general business operations.
• The exercise of discretion and independent judgment with respect to matters of significance is required.

Education

Related Experience

• Five or more years of automotive experience, with two years specific to Fleet and/or Distribution required
• One or more years of experience managing a direct report
• One or more years of experience with SAP required
• One or more years of experience working with customers, and internal cross-functional teams across various levels of leadership

Skills/Knowledge

• Excellent critical thinking, analytic and problem-solving skills.
• Excellent written and oral communication skills.
• Excellent time management and organizational skills.
• Exercise independent judgement in a demanding environment with competing priorities.
• Strong Excel, PowerPoint, Word, Outlook.
• Knowledge of SAP.

Certification

• N/A.

Physical Requirements

Work Model

Affiliate

Compensation

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)