Assistant Manager, CRM Marketing

Location

Purpose

• Support operations for all new vehicle sales CRM programs with direction from Manager and Senior Group Manager of the department.
• Manage all aspects of procurement, purchase requests, budgeting tracking and reporting for Customer Relationship department.

Major Responsibilities

• Manage Tier 3 CRM OnDemand program with guidance from CRM Manager and Senior Group Manager.
• Support CRM Manager on operational execution of all Tier 1 CRM activity.
• Support CRM Senior Manager of Customer Analytics on providing weekly, monthly, and ad hoc analytical reporting for HMA leadership.
• Collaborate with marketing agencies to ensure program launch meets business requirements.
• Partner with internal departments, including incentives, legal, procurement, privacy, finance to ensure accuracy and compliance.
• Provide campaign reporting to business stakeholders throughout HMA.
• Develop and maintain an annual department budget with conjunction from the Senior Group Manager.
• Manage all purchase requests/change notices and work with key departmental, purchasing and legal personnel to develop contracts with critical vendors and to ensure proper budget approval and agreements are in place.
• Manage the timely payment of all invoices to vendors.
• Manage project estimate with IWA on a timely manner.
• Provide accurate and timely budget report and accrual tasks.
• Prepare annual budget planning document and input final budget to the system.
• Perform additional ad-hoc duties as necessary.

Major Responsibilities (continued)

Authority

• Approve email deployment post all required internal and external approvals are in place and testing has been completed.
• Problem identification, problem solving/resolution, creation and routing of PR’s.

Education

Related Experience

• Five or more years of experience of which at least three years of directly related experience in CRM marketing.
• Two or more years related automotive experience preferred.
• Agency and/or vendor experience a plus.

Skills/Knowledge

• CRM experience.
• Budgeting.
• Digital media.
• Social media.
• Analytics-reporting-statistics.
• Salesforce Knowledge preferred. 

Certification

• N/A.

Physical Requirements

Work Model

Affiliate

Compensation

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)