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Senior Group Manager, Regional Parts & Service

Date: Sep 8, 2022

Location: Marietta, GA, US, 30066

Company: Hyundai Motor America

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Reports to

General Manager

Location

Southern Region

Exempt Status

Exempt

Vehicle Benefit

UVP

Purpose

~ The Regional Parts & Service Manager (RPSM) provides the leadership, the direction, coaching, counseling and development for the regional staff within the Service & Parts Operations so as to exceed all HMA performance targets. Targets include (but are not limited to): New Car, Part and Accessory Sales, Dealer Profitability, HMA Profitability, Customer Satisfaction, Dealer Process and Facility metrics, Campaign Completion, Training, Warranty Management, and General Budget Management.

Major Responsibilities

~ Clearly communicate HMA’s philosophy, objectives and programs as needed to all Hyundai dealers within the assigned region.

~ Clearly communicate HMA’s philosophy, objectives and programs as needed to all staff within the assigned region.

~ Monitor dealership performance/adherence to HMA policies and procedures in areas of Parts Purchases, Parts Inventory Control, Fixed Operations Training, Warranty Expense/Claim Management and Goodwill Management, Consumer Affairs Case Management with Buyback Management, Customer Satisfaction with focus on Owner Retention, Dealer Profitability, Dealer Facility and Processes along with general business operations.

~ Provide support to Region GM in dealer development activities so as to build the brand image of Hyundai, deliver increase volume of new car sales, provide industry leading service/parts experience to Hyundai owners and improved profitability to Hyundai dealers.

~ Provide Innovative and Supportive Leadership to Region Staff and DPSMs while providing actionable input to HMA Leadership on improving field level programs, reporting, processes, and operations.

Major Responsibilities (continued)

Authority

~ The RPSM has authority as follows:

~ Personnel actions within the Region’s Parts & Service organization.

~ Operating budget expenditures.

~ Decision making on programs & initiatives to further HMA’s corporate goals.

~ Management and protection of all HMA assets within the Region’s Parts & Service organization.

Education

~ Must be a high school graduate
~ Bachelor’s degree preferred
~ Master’s degree a plus

Related Experience

~ Ten plus years of leadership/management experience of which at least eight years of directly related experience in automotive management, etc.)

~ Five to seven years of remote team and staff supervisory experience desired.

~ Ten plus years of wholesale experience desired.

Skills/Knowledge

~ Excellent time management skills.

~ Excellent communication (written, oral presentation) skills.

~ Proven leadership skills.

~ Excellent organizational skills.

~ Excellent knowledge of automotive retail/wholesale sales, service & parts operations.

~ Excellent computer based skills in Excel, PowerPoint, Word or similar PC software with working knowledge of data manipulation/management.

Certification Required

~ N/A

Physical Requirements

Normal office duties

Compensation & Benefits

 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.


Nearest Major Market: Atlanta