Senior Manager, Retail Performance

Date: Sep 5, 2023

Location: Greenwood Village, CO, US, 80111

Company: Hyundai Motor America

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.



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~ Field based position with a primary dealer contact, management support, and tactical implementation role. Key job functions include the monitoring, evaluation and observation of dealership operations. Through assessment of those findings, create recommendations to further maximize dealer performance. Implement recommendations, track performance, and address shortfalls where necessary. Act as the regional subject matter expert for topical areas pertaining to Hyundai standards, as well as procedures recognized as industry “best practices”. Improve dealer utilization and field support of all HMA assurance products.

Major Responsibilities


~ Successfully implement HMA’s retail process and sales satisfaction initiatives as a means to further HMA corporate performance in customer satisfaction.

~ Improve HMA performance in the sale of assurance products by increasing nominal sales and contract penetration; including HPP, CPO, RHT and similar programs.



~ Develop job related standardized reports for use by regional management and District Managers.

~ Train and Educate District Sales Managers in both field and office contexts, to effect an improved utilization of HMA systems, comprehension of policies and implementation of best practices. 

~ Advance the skill sets and understanding associated with dealership profitability through the use of existing HMA financial analysis tools, industry guides and Ad Hoc reporting as required.



~ Track and analyze dealership key performance indicators; develop tools that leverage HMA information assets to measure dealer performance against key performance benchmarks and industry standards.

~ Assist in the implementation of training classes and support materials to advance the skills and knowledge of dealership and regional personnel.

Major Responsibilities (continued)





~ Must be a high school graduate
~ Bachelor’s degree preferred
~ Master’s degree a plus

Related Experience

~ Eight years of experience of which at least five years of directly related experience in automotive operations.

~ Two to three years of supervisory experience desired.


~ Consulting capability is paramount to this position.

~ Automotive competencies.

~ Excellent communication skills.

~ Excellent organizational skills.

~ Excellent time management skills.

~ Excellent people skills.

~ Outstanding motivator.

~ Excellent analytical skills.

~ Excel, Word, PowerPoint, and Required Computer Skills.

Certification Required


Physical Requirements

Normal office duties

Work Model

#LI-Hybrid (60% Onsite/40% Remote)



$103,600.00 - $148,000.00 Annual


Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).


Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Nearest Major Market: Denver