Senior Manager, Retail Performance

Location

Purpose

~ Field based position with a primary dealer contact, management support, and tactical implementation role. Key job functions include the monitoring, evaluation and observation of dealership operations. Through assessment of those findings, create recommendations to further maximize dealer performance. Implement recommendations, track performance, and address shortfalls where necessary. Act as the regional subject matter expert for topical areas pertaining to Hyundai standards, as well as procedures recognized as industry “best practices”. Improve dealer utilization and field support of all HMA assurance products.

Major Responsibilities

~ INITIATIVES & PROGRAM

~ Successfully implement HMA’s retail process and sales satisfaction initiatives as a means to further HMA corporate performance in customer satisfaction.

~ Improve HMA performance in the sale of assurance products by increasing nominal sales and contract penetration; including HPP, CPO, RHT and similar programs.

~ FIELD SUPPORT

~ Develop job related standardized reports for use by regional management and District Managers.

~ Train and Educate District Sales Managers in both field and office contexts, to effect an improved utilization of HMA systems, comprehension of policies and implementation of best practices. 

~ Advance the skill sets and understanding associated with dealership profitability through the use of existing HMA financial analysis tools, industry guides and Ad Hoc reporting as required.

~ PERFORMANCE ANALYSIS  

~ Track and analyze dealership key performance indicators; develop tools that leverage HMA information assets to measure dealer performance against key performance benchmarks and industry standards.

~ Assist in the implementation of training classes and support materials to advance the skills and knowledge of dealership and regional personnel.

Major Responsibilities (continued)

N/A

Authority

N/A

Education

Related Experience

~ Eight years of experience of which at least five years of directly related experience in automotive operations.

~ Two to three years of supervisory experience desired.

Skills/Knowledge

~ Consulting capability is paramount to this position.

~ Automotive competencies.

~ Excellent communication skills.

~ Excellent organizational skills.

~ Excellent time management skills.

~ Excellent people skills.

~ Outstanding motivator.

~ Excellent analytical skills.

~ Excel, Word, PowerPoint, and Required Computer Skills.

Certification Required

N/A

Physical Requirements

Work Model

Affiliate

Compensation

Benefits

Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).