Senior Manager, Evolving Digital Retailing Business Operations
Date: Dec 1, 2023
Location: Fountain Valley, CA, US, 92708
Company: Hyundai Motor America
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Location
Purpose
~ Manage all customer and dealer communications for business processes related to HMA’s evolving digital retail program starting from online transactions to final delivery at dealerships.
Major Responsibilities
~ Support Senior Group Manager with development of strategy and planning and lead the implementation of the Go-to-Market plans for HMA’s evolving digital retail program.
~ Represent the Voice of Customer and Dealer in driving collaboration with cross-functional teams including Sales Ops, Customer Experience (CX), Distribution, Innocean, Hyundai Capital America (HCA), and Regions to ensure program success.
~ In collaboration with CX and other HMA teams, conduct webinars for dealers, ensuring dealer engagement, participation, and learning to support program.
~ Engage with Regional and Hyundai Motor America (HMA), Hyundai Motor North America (HMNA), Innocean teams, to ensure support and alignment.
~ Visit vendor/partner offices and regional headquarters to meet with dealers and ensure process alignment as well as resolve operational issues.
~ Provide program support for salespeople for both dealers and customers, manage dealer requirements and processes with legal.
~ Monitor and report on program progress and KPIs.
Major Responsibilities (continued)
Authority
~ Collaborate with external partners with direction from HMA Marketing department.
Education
Related Experience
~ 8+ years of experience in the automotive industry.
~ 3+ years of experience in dealer communications.
~ 3+ years of experience in digital marketing.
Skills/Knowledge
~ Dealer Training
Certification Required
~ N/A
Physical Requirements
Work Model
Compensation
Affilate
Benefits
Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
