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Senior Associate, Retail Process & Sales Training

Date: Sep 25, 2022

Location: Fountain Valley, CA, US, 92708

Company: Hyundai Motor America

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.


Reports to

Sprina Moon



Exempt Status


Vehicle Benefit

Employee Vehicle Lease(s)


~ This position is designed to provide HMA dealers, regional personnel and NHQ staff with high quality training content & support. Primary roles include assisting in training curriculum development and testing, report creation/development, and dept. budget management, including PO/PR/Invoice submissions. Other roles include maintaining department vehicles, supporting various department needs, and communicating with dealership, regional, and HMA personnel as needed.

Major Responsibilities

~ Assist with web-based training programs which includes content design, content review, user acceptance testing (UAT), enrollment tracking, post-course surveys, compliance reporting, certifications, and resolving region and dealership personnel support inquiries.

~ Assist in planning and reporting of regional and executive level reports and presentations.

~ Creation of content matrices for each vehicle for Hyundai Delivery Checklist updates.

~ Validation and user acceptance testing (UAT) for the Hyundai Delivery Checklist app and dashboard.

~ Consistently innovating new methods of trends analysis and problem-solving that stem from best practices and innovations from competitors or other industries.

~ Assist with various training program management which includes but not limited to: design, development, delivery services, hotel accommodations, transportation, logistics, and vendor management

Major Responsibilities (continued)

~ Running weekly reports in various programs including Excel.

~ Creation of ad-hoc reports for both field staff and headquarters personnel.

~ Support management decisions through data aggregation & analysis.

~ Help manage dept. budget and monthly/year-end accruals and submission of various purchasing/finance documents such as PRs/PO’s, check requests, budget transfer, and invoices utilizing SAP system.

~ Sales Training Resource Materials – Optimize all elements of Sales Training resource materials including Sales Training Website, mobile, product resource guides, and vendor management.

~ Coordinate all Regional Blue Link technical issues as well as exceptions.

~ Manage and maintain department vehicles including but not limited to recalls, maintenance, end of life cycle crushing, and loaner agreements.

~ Manage and assist in editing of product information pages on

~ Update and manage department content for

~ Supports and collaborates with the In-dealership training and Digital Retail teams to streamline the purchase process through digital retailing and create a superior customer experience.


~ Problem investigation, identification and the development of practical solutions are expected in this position.

~Budget and vendor management is required, including accurate documentation of PR/PO, Invoice and accrual processes. Timely updates, improvements and problem identification and addressing them directly is required.


~ Must be a high school graduate
~ Bachelor’s degree preferred

Related Experience

~ Two to four years of work experience preferably with a year in automotive related Sales Operations area.
~ Computer literate w/ website administration or Internet Marketing a plus.


~ Strong Microsoft Office knowledge.

~ Good communication skills.

~ Ability to handle multi-tasks.

~ Good attitude, eager to learn and flexible.
~ Ability to work independently.

Certification Required

None Required

Physical Requirements

Normal office duties


Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles