Genesis Market Manager (DC, Baltimore, Pittsburgh)

Location

Purpose

• The Genesis Market Manager is responsible for the sales, marketing and owner experience performance of a defined group of exclusive Genesis dealerships in the U.S.  The Market Manager serves as the primary liaison between Genesis Motor America and the assigned group of Genesis dealerships. The Market Manager is responsible for new and certified pre-owned sales performance, parts and accessory sales, customer satisfaction, marketing guidelines and overall dealership performance.  The Market Manager should be able to analyze dealership financial statements, interpret and counsel dealers regarding sales performance and also understand the key fixed operations metrics required for profitable dealership operations.  The Market Manager is the primary Genesis Motor America consultant assigned to the dealership.  The Market Manager will work in tandem with Genesis Finance assigned representative to provide the highest possible levels of communication and analysis to the dealer principal, general manager and leadership team at each assigned store.  This position will also assist the Area Manager and GMA headquarters/senior management with any Genesis Brand compliance areas such as Facility development and guidelines, Genesis DSSA adherence, and any additional ad hoc requests from GMA management. 

Major Responsibilities

• Regularly contact and consult with certified Genesis Brand dealers to ensure the key Genesis Business Plan goals are implemented and achieved, including Genesis new and certified pre-owned sales objectives, Genesis OEM parts and accessory sales objectives, Genesis customer experience objectives.
• Regular consultation with assigned dealers regarding marketing strategies and monthly advertising plans.
• GMA Marketing plan coordination/implementation.
• Assist in the coordination and scheduling of all dealer related Genesis training activities.
• Exercise independent judgement to contribute to/complete all distribution related assignments such as executing Genesis vehicle wholesale assignments, etc.
• Use advanced knowledge to coordinate all customer related activities directed by GMA (customer conquest and retention events, vehicle service campaigns, other).
• Responsible for the implementation of all Genesis strategic initiatives such as the Genesis service loaner program, customer experience measures such as valet services and concierge support, and any new strategic initiatives created and agreed to with the Genesis dealer network.

Major Responsibilities (continued)

Authority

• Requires a high level of strategic thinking capability and business savvy to impact premium vehicle performance within the Market/Area.
• Must understand and embrace the premium vehicle experience and the need for a differentiated sales and service experience at the dealership level.
• Authority will be given to this position to make sound decisions on luxury customer relations issues as well as vehicle allocation and parts purchases.
• Must possess proven dealer contact skills with the ability to influence key decision makers at the dealership to impact GMA’s dealership operations, performance and facility compliance.

Education

Related Experience

• Six or more years of experience working with or for U.S. automobile dealerships is essential.
• Luxury dealership experience (from and OEM or retail perspective) a plus.
• Prior supervisory experience preferred.
• Experience with customer service initiatives also critical.

Skills/Knowledge

• Excellent problem solving and analytical skills.
• Excellent written and oral communication skills. Must have highly effective verbal and written skills and the ability to make dealer and regional presentations.
• Excellent organizational skills.
• Excellent time management skills.
• QMF Query capability.
• Strong computer skills – Microsoft Office, Word, PowerPoint, Excel, Access, and Outlook.

Certification

• N/A

Physical Requirements

Work Model

Affiliate

Compensation

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)