Senior Manager, Genesis Live & Instructor Led Training

Location

Purpose

• The Sr. Manager, Live & Instructor Led Training position will lead Genesis Motor America’s (GMA) instructor-led, in-person, and live training initiatives across all non-technical subject matters (brand, product, process, and more).  This position is both operational and strategic in nature as this position will need to regularly execute operational and analytical skills while also facilitating and influencing broader, strategic discussions. This position will work closely with key stakeholders within GMA to support CX, Training, Sales, Marketing and Aftersales initiatives while working cross-functionally with other GMA/HMA teams, suppliers, and partners.

Major Responsibilities

• Oversee the strategy, development and execution of all in-person and/or instructor-led non-technical training, including but not limited to ride-and-drive events, brand and luxury immersions, and in-retailer performance coaching.
• Develop and standardize reporting, tracking, and/or dashboards to measure the effectiveness of training by region, retailer, and employee.
• Collaborate with agency partner(s) to develop content, curriculum, T3 events, retailer and event schedules, etc.
• Support executive and senior leadership on strategic and ad hoc deployments for training to support sales, service, and retail objectives.
• Partner with GMA Digital Training team to ensure holistic and cohesive approach to all training deliveries.
• Implement and adapt global training materials to meet local market needs.
• Collaborate with Customer Experience and Retail Experience teams to ensure alignment with process guides, resources, and required training for all roles.

Major Responsibilities (continued)

• Work cross-functionally with key stakeholders in product planning, marketing, incentives, and more to ensure comprehensive, “one-voice” deployment of all model launches.
• Participate in the development, UAT, and implementation of any new technology/software within the department, incl. but not limited to LMS, CMS, and more.
• Research and explore new methodologies of in-person and live training to increase efficacy and efficiency of in-market and in-retailer training.
• Continuously monitor and review the effectives of current programs and processes, making revisions where and when necessary to continually improve the level of service and/or product provided Develop and deploy reporting and communications to key stakeholders.
• Responsible for finances, accruals, expenditures for merchandising program and any support programs.
• Provide recommendations to senior leadership to align with the future success and direction of the organization.
• Maintain excellent project management skills to execute all programs timely and wholly.
• Partner with purchasing and legal departments to ensure department and vendor operations remain within the best financial, economic, and intellectual interest of the company.
• Effectively hire, train, motivate, develop, and retain staff.  Utilize the diverse talents of direct reports by efficiently managing time, materials and budget while focusing on the goals and vision of the company.
• Develop, lead, implement, and manage the Genesis Way standards for conduct and behavior delivering industry-leading guest and ownership experience.
• Lead cross-functional collaboration to ensure alignment and coordination of efforts to deliver on desired customer journey and deliver industry-leading hospitality-centered organization.
• Support other sub-division projects as necessary.

Authority

• Responsible for performance management and development of any assigned direct reports.
• Approve all time off, training, expense reporting, and miscellaneous spending for team.

Education

Related Experience

• At least eight years of automotive experience in operations and field roles preferred.
• At least three years leadership in operations or field roles.
• Luxury dealership experience (OEM or retail), a plus.
• Prior supervisory experience of preferred.
• Experience with customer service initiatives.
• Project management expereince preferred.
• Website and App experience a plus.

Skills/Knowledge

• Ability to develop, implement, and manager customer experience plans and budget.
• Excellent problem solving and analytical skills.
• Superb written and oral communication skills.
• Must have highly effective verbal and written skills and the ability to make dealer and regional presentations.
• Be able to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.
• High level of strategic thinking capability and business acumen.
• Strong computer skills – Microsoft Office, Word, PowerPoint, Excel, and Outlook.
• System background and support experience preferred.

Certification

• N/A.

Physical Requirements

Work Model

Affiliate

Compensation

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)