Senior Group Manager, Genesis Retail Strategy & Operations

Date: Jul 7, 2024

Location: Fountain Valley, CA, US, 92708

Company: Hyundai Motor America

At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.






~ The Senior Group Manager, Genesis Field Strategy and Operations brings the Genesis Brand and Culture to life through leadership, direction, coaching, counseling, and developing the staff in NHQ, as well as coordinating activities with the field team supporting the dealers to exceed all GMA performance targets.

~ Targets include, but are not limited to:

          ~ Lead and provide input for new types of analysis and forecasting methodologies for the sales functions to optimize promotional resources to support achievement of sales volume and the market share objective.

          ~ Coordinate and lead the teams responsible for retail process improvement, training, sales planning and sales analytics and forecasting.

          ~ Responsible for maintaining relationship and communication with Genesis Retail Advisory Board (RAB), as well as NADA. Included are Dealer Council communications, NADA Dealer Attitude Survey and GMA Dealer communications.

Major Responsibilities

~ Clearly and routinely communicate GMA’s philosophy, objectives, updates, and programs as needed to all Genesis staff and dealers.

~ Responsible for managing all aspects of Keystone Program (program rules, budgeting, analysis, forecasting, etc.).

~ Serve as the Department head for all aspects that impact the Regional Sales Organization (Communications, MSP, Sales Forecasting, Marketing, etc.).

~ Effectively utilize the Market Support Programs (MSP) and co-op to achieve desired objectives.

~ Primary liaison for NADA. Responsible for maintaining relationship with NADA, including communications related to Dealer Attitude Surveys and NADA annual convention related presentations.

~ Retail Advisory Board liaison; responsible for strengthening relationship.

~ Monitor dealership performance/adherence to GMA policies and procedures in areas of Sales, Marketing/Advertising, Customer Sales Satisfaction with focus on Retention, Dealer Profitability, General Business Operations, and compliance with all other GMA guidelines.

~ Support dealer development activities in building the brand image of Genesis, deliver increase volume of new car sales, provide industry leading service/parts experience to Genesis owners and improved profitability to Genesis dealers.

~ Efficiently communicate, monitor, and execute strategies developed to regional employees while providing actionable feedback to GMA National Sales, Aftersales/CX/Training, Public Relations, and Marketing on improving field level programs, processes, and operations.

~ Achieve monthly/yearly Retail Sales, Service Valet objectives.

~ Keep Genesis leadership informed and advised of all sales related issues which includes, but is not limited to, the performance of the regional sales employees, dealer issues, market issues, etc.

Major Responsibilities (continued)

~ Oversee creation and standardize analysis of monthly sales results, including market share and segment performance relative to GMA’s competitive set and the overall industry.

~ Use advanced knowledge to lead the development of new approaches for analyzing sales results by region and market, including post-program analysis of incentive program changes and other go-to-market changes (advertising, co-op, MSP, etc.).

~ Oversee improvement of existing retail sales forecasting capabilities to more accurately forecast volume results at the national and regional level.

~ Evaluate competitive programs and develop a perspective on the potential impact on the industry and GMA performance through quantitative, logic-based analysis.

~ Oversee analysis of National and Regional sales programs and review sales performance at the National, Regional, District, and Dealer levels.

~ Employee development and management of direct reports: providing development, training, coaching and direction to ensure candidate is meeting requirements of position, as well as developing employee for future GMA opportunities.

~ Oversee coordination of the Circle of Prestige dealer program in terms of budget reconciliation and compliance, final approvals, reporting, and tracking.

~ Maintain department spending within assigned budget.


~ Authorization of purchasing/accounting documents associated with department.

~ Keystone Program management and strategy.

~ Operating Budget performance and management.

~ Develop, mentor, and conduct personnel reviews.

~ Execution of programs & initiatives to further GMA’s corporate goals.

~ Management and protection of all GMA assets.


~ Must be a high school graduate
~ Bachelor’s degree required.
~ Master’s degree a plus

Related Experience

~ Ten or more years of leadership/management experience (at least eight years of directly related experience in automotive management, etc.)

~ Ten or more years of automotive wholesale experience desired.

~ Regional Sales/Field experience desired.


~ Excellent time management skills.

~ Superb communication (written, oral presentation) skills.

~ Proven effective leadership skills.

~ Excellent organizational skills.

~ Knowledge of automotive retail/wholesale sales, service & parts operations.

~ Excellent computer skills in Excel, PowerPoint, Word, or similar PC software with working knowledge of data manipulation/management.


~ N/A.

Physical Requirements

Normal office duties
Some travel required
Business travel as needed
Work may require occasional weekend and/or evening work.

Work Model

#LI-Hybrid (80% Onsite/20% Remote)




$137,025.00 - $203,000.00 Annual


Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).


Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles