Senior Group Manager, Genesis CX Strategy & Planning

Location

Purpose

The Senior Group Manager, Genesis CX Strategy & Planning provides leadership and direction in support of the Customer Experience (CX) initiatives, vision, short/mid/long-term strategies, and performance targets. The focus of this position is to align and integrate the CX, After-Sales, and Training sub-division’s strategy, goals, plans, and budget, and executive administration.

Major Responsibilities

• Function as chief-of-staff for the GMNA CX, After-Sales, and Training sub-division.
• Produce sub-division’s long- and near-term strategic plans.
• Design framework, facilitate workshops, integrate goals and plans from all departments, and align with corporate strategy.
• Direct sub-division’s annual budget planning and alignment with business plan.
• Manage sub-division governance through; design new KPIs, report goal progress monthly/quarterly, develop executive presentations monthly, facilitate strategic meetings, support regional CX sub-committees and field team.
• Identify and facilitate strategic actions that mitigate risk and/or leverage opportunities.
• Facilitate sub-division’s vehicle launch readiness process for all models.
• Oversee schedules and launch gates, publish executive reports, and deliver presentations.
• Manage monthly sub-division meetings and ad hoc coordination events, CX executive administrative support.
• Represent division on enterprise task forces and related areas to identify issues, best practices, and collaboration opportunities across product, dealer, and customer experiences.

Major Responsibilities (continued)

Authority

• Operates with limited supervision and direction from the CX executive, while providing inter-division and inter-region support.
• Makes strategic and tactical decisions about CX division strategies, plans, and performance indicators.
• Leads division budget consolidation and supports region budget planning and escalates issues with Finance, as needed.
• Employment decision-making abilities in designated area of responsibility. Hires, manages, reviews, and develops employees. Hire contractor support, as needed.

Education

Related Experience

• Ten or more years of experience in strategy and operations in roles that involve management of goals, budget, and projects; research and analysis; and executive presentation development.
• Automotive industry experience preferred.
• At least four years of supervisory experience.
• Supplier/vendor management experience.

Skills/Knowledge

• Excellent PowerPoint, Excel, Word capabilities.
• Strong orgranizational and team leadership skills.
• Extremely strong analytical skills and attention to detail
• Ability to analyze, organize, and present data effectively to executive management and HMC.
• A passion for products and following / understanding competitor strategies.
• Excellent oral and written communication/presentation skills, especially with complex information presented to senior executives.
• Strong organizational, time management, and project management skills

Certification

• N/A.

Physical Requirements

Work Model

Affiliate

Compensation

Benefits

Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).